Return and Refund Policy

30-Day Satisfaction Guarantee
We stand behind our products with a 30-day money-back guarantee. If you're not completely satisfied, you may return unused, undamaged items in their original packaging for a full refund within 30 days of delivery.

Return Conditions:
✔ Full refunds require:
All original accessories included.
Items in new, unused condition (no wear, damage, or modifications).
Original packaging and proof of purchase (receipt/order number).
✖ Non-returnable:
Used products (unless defective).
Items damaged due to misuse or neglect.

Return Shipping Costs:
Buyer covers return shipping for non-quality-related returns.
We cover return shipping for verified quality issues.

Refund Processing:
Refunds begin after we receive and inspect the returned item(s).
Warranty Coverage (Quality Guarantee)
We offer:
🔋 1-year warranty for batteries and motors (including e-bike components).
🖥 6-month warranty for controllers, LCD/TFT displays.
What’s Covered:
Manufacturing defects or malfunctions.
What’s Not Covered:
❌ DIY modifications, normal wear/tear (e.g., tires, cables, throttles).
❌ Damage from accidents, water exposure, or improper use.
❌ Minor color variations (not considered defects).

Warranty Claims Process:
Contact us at ebikemotorkit@outlook.com with: Order details +proof of purchase.
Photos/videos clearly showing the issue.
We’ll diagnose the problem and provide a solution: Free replacement part or repair.
Return shipping covered for valid claims.

Defect Verification Process
To protect against frau dulent returns and ensure fair assessments:
Video Evidence Required: If claiming a defective product, you must provide clear video proof of the issue before returning.
Post-Return Inspection: Upon receipt, our team will thoroughly inspect the item.
If the defect is confirmed as manufacturing-related: Full refund/replacement, with return shipping covered by us.
If the damage is due to misuse, accidents, or modifications:
A 10–20% restocking fee will apply.
Return shipping costs are the customer’s responsibility.

Refund Processing
Notify Us: After shipping your return, email the tracking number to ebikemotorkit@outlook.com.
Inspection & Approval: Refunds/replacements are processed within 5–7 business days after we verify the item’s condition.

Refund Timeline:
Credit card/bank refunds may take additional processing time (typically 3–10 business days).
Haven’t received your refund?
Check your bank/credit card statement.
Contact your payment provider (delays are often bank-related).
If unresolved, email us for assistance.

Key Clarifications
Original Condition: Returns must be unused, with all accessories and packaging intact.
Non-Compliance: Returns failing these requirements will be rejected or subject to fees.
This policy ensures fairness for both customers and our business. For questions, contact our support team.